1. Introduction

Magna Healthcare & Research Centre (A Unit of Bhaskar Foundation) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, date of birth, and contact information (phone, email, address)
• Medical history, symptoms, and health-related information
• Insurance information and payment details
• Appointment scheduling information
• Emergency contact information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide medical consultation, diagnosis, and treatment services
• To schedule and manage appointments
• To communicate with you about your health and treatment
• To process payments and manage billing
• To comply with legal and regulatory requirements
• To improve our services and website functionality
• To send appointment reminders and health-related information (with your consent)

4. Medical Information Confidentiality

All medical information is treated with the highest level of confidentiality. We adhere to:

• Medical ethics and professional standards
• Applicable healthcare privacy laws and regulations
• Doctor-patient confidentiality principles
• Secure storage and transmission of medical records

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Medical Care: With other healthcare providers involved in your treatment
• Legal Requirements: When required by law, court order, or regulatory authority
• Emergency Situations: To protect your health and safety in emergencies
• Service Providers: With trusted third-party service providers who assist in our operations (under strict confidentiality agreements)

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage of medical records
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection and privacy

7. Data Retention

We retain your personal and medical information for as long as necessary to:

• Provide ongoing medical care and treatment
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Medical records are typically retained as required by applicable healthcare regulations and professional standards.

8. Your Rights

You have the right to:

• Access and review your medical records and personal information
• Request corrections to inaccurate or incomplete information
• Request restrictions on how we use or disclose your information
• Request a copy of your medical records
• File a complaint if you believe your privacy rights have been violated
• Opt-out of non-essential communications (while maintaining essential medical communications)

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

We provide services to patients of all ages, including minors. For patients under 18 years of age, we require parental or guardian consent for treatment and information processing, in accordance with applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Magna Healthcare & Research Centre
D3, Liberty Colony, Sarvodaya Nagar, Indira Nagar
Lucknow, Uttar Pradesh 226016
Phone: +91 7317000702, +91 8765555595
Email: support@magnahc.org

14. Consent

By using our services and website, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

Last Updated: 1st November 2025